Business Insider: Cedars-Sinai's AI Tool Delivered 24/7 Care to 42,000 Patients
Business Insider recently interviewed Caroline Goldzweig, MD, chief medical officer of Cedars-Sinai Medical Network, about Cedars-Sinai Connect, an AI-powered platform that helps doctors deliver care more efficiently by alleviating administrative tasks and reducing patient wait times.
Goldzweig told Business Insider that Cedars-Sinai Connect streamlines patient intake and data entry for physicians, while helping patients access acute, chronic and preventive care in a virtual setting 24/7. The platform has “the ability to offer patients care in ways that meet their needs,” she said.
Patients can log in through an app or website, where a chatbot asks about their symptoms. The responses are then compared with the patient’s medical record and with data from other patients with similar symptoms. After asking follow-up questions, the chatbot summarizes the information and recommends a treatment plan.
"It allows the physicians to review it, to understand what's going on, and to validate things with the patient—ask a couple of clarifying questions and maybe get a little bit more history,” Goldzweig said, noting that physicians can choose to disagree with the recommended plan.
Goldzweig told Business Insider that since the launch in 2018, 42,000 patients have used Cedars-Sinai Connect.
She recently co-authored a study that compared the platform’s AI-generated treatment recommendations with those made by physicians. The study analyzed 461 physician visits involving conditions such as respiratory, urinary, vaginal, eye and dental issues. It found that 77% of the AI’s recommendations were rated as optimal, compared with 67% of physician recommendations.
Goldzweig said the AI recommendations tend to be more focused on following guidelines, whereas physicians are better at factoring in patient nuances. She said Cedars-Sinai is working to expand the platform, testing a remote patient monitoring feature to help manage chronic diseases like high blood pressure.
Read the complete article from Business Insider.