Emergency, Inpatient & Outpatient
Developed by a consumer and healthcare research firm called NRC Picker, and adopted by the Centers for Medicare and Medicaid Services (CMS), these surveys provide the public with comparable information on the patient experience at inpatient hospitals.
With its behavior-based questions, the NRC Picker survey represents a significant contribution to the HCAHPS program. These types of questions differ from, more common "agree-disagree" or "poor to excellent" rating scales, and help the HCAHPS program better meet their goal of providing objective, credible and meaningful comparisons to the public.
NRC Picker submits Cedars-Sinai HCAHPS scores to the CMS Hospital Value-Based Purchasing Program, a program that rewards hospitals based on how closely they follow best clinical practices and how well they enhance patients' experiences.
The graphs below compare Cedars-Sinai scores to the NRC Picker average for two general measures of patient experience, for emergency, inpatient and outpatient situations. The information is updated quarterly, with the most current data that is available at that time.
Overall Emergency Department Patient Satisfaction Ratings
The graph below shows the percentages of patients surveyed about their overall experience atthe Emergency Department at Cedars-Sinai, compared to all Emergency Department patients surveyed by NRC Picker, who rated their experiences as good to excellent.
Overall Inpatient Satisfaction Ratings
Cedars-Sinai patients were asked to rate the care they received at Cedars-Sinai using a 10-point scale, with 10 being the "best hospital possible." The graph below reflects the percentage of Cedars-Sinai patients who rated Cedars-Sinai as 9 or 10 on the scale.
These data are compared to percentage of all patients participating in the surveys who ranked the hospitals where they received inpatient care as 9 to 10 on the same 10-point scale.
Overall Outpatient Surgery Center Satisfaction Ratings
The graph below shows the percentages of patients surveyed about their overall experience at the Outpatient Surgery Center at Cedars-Sinai, compared to all other outpatient surgery patients surveyed by NRC Picker, who rated their experiences as good to excellent.