Confidentiality Frequently Asked Questions

Confidentiality is the cornerstone of a successful Work & Life Matters Program. Sharing personal or work-related problems on the job can be a serious concern, especially if there is a worry that the information shared might get back to a supervisor or co-workers. 

Our EAP Specialists are licensed by the State of California and bound by its confidentiality laws and ethical standards. All Work & Life Matters client information and organizational consulting activities are treated confidentially and may be released only by written consent of the client or as required by law.

Work & Life Matters specialists are here to help in a professional, sensitive and knowledgeable manner. Anything and everything discussed in the context of consultation with us is privileged information and protected by law.

It is normal to have questions about how our program protects your privacy, especially when it concerns sensitive issues. To help you better understand how confidentiality works, here are answers to commonly asked questions.

Usually not. The only way that your supervisor can know that you have talked with our specialist is if you disclose the information yourself or if you sign a formal consent and ask the specialist to speak with your department leader for a specific purpose.

Our program staff only. Our records are separate from those of the hospital.

Our specialists are licensed by the State of California. Confidentiality laws are very strict and mandate that the only way information about your contact with our program can be released is when you sign a ‘release’ indicating the specifically what can be released and to whom.

California State Law requires that information or records be released when:

  • Records are subpoenaed by a court of law
  • There is imminent danger to self or others
  • There is suspicion of abuse of a child, elder or disabled person