Healthline: What’s the Best Way to Give Feedback to Your Doctor?
Healthline recently interviewed John Jenrette, MD, executive vice president of the Cedars-Sinai Medical Network, about a new British study suggesting that many doctors, nurses and other healthcare providers do not know, or aren’t interested in, ratings and reviews patients post on physician websites.
The study, published in the Journal of Health Services Research & Policy, surveyed 1,001 registered doctors in primary and specialty care and 749 nurses and midwives in the United Kingdom.
Researchers examined the experience and attitude that physicians and nurse had toward websites that allow patient feedback. They found that about 27 percent of doctors and 21 percent of nurses were aware of feedback about themselves.
Healthline interviewed one of the study authors who said here was a lack of awareness from healthcare professionals of when feedback had been posted online about the healthcare they provided, regardless of whether an individual provider or a healthcare team was reviewed or rated.
The study was conducted, Healthline wrote, because online patient feedback is a new phenomenon in the United Kingdom and policymakers want to encourage the use of online platforms for soliciting feedback. The study was funded by the National Institute for Health Research to help improve quality of care in the U.K.
But Jenrette told Healthline that in the U.S. Cedars-Sinai tries to understand patient experiences by communicating directly with patients instead of relying on anonymous web posts. In fact, Cedars-Sinai sends surveys to patients after every visit, Jenrette told Healthline.
“It helps us to continually improve our patient experience and the quality of our services,” Jenrette told Healthline.
Click here to read the complete story from Healthline.
Read more on the Cedars-Sinai Blog: Take Control of Your Health: Read Your Doctor’s Notes