COVID-19 (Coronavirus): FAQ

Following guidance from county and state health authorities and after carefully reviewing our capacity and supplies of protective equipment for our staff, we have started performing medically necessary surgeries and procedures that were delayed or postponed at the start of the COVID-19 pandemic. We are proceeding appropriately, putting the health and safety of our patients and staff first.

We are taking a number of additional safety precautions to ensure our facilities are a safe place to receive care and those treating our patients are healthy and safe. Within our hospitals, we will:

  • Screen and check the temperature of every single person entering our facilities, including staff.
  • Follow universal masking precautions. Every physician and staff member will wear a mask at all times, using additional personal protective equipment (PPE) as needed. We ask that all patients also wear a mask. If you do not bring a mask from home, we will provide one upon your arrival.
  • Actively manage our supplies of masks and other PPE. We have adequate supplies to resume important services.
  • Practice physical distancing in our waiting areas and clinical areas.
  • Increase our thorough cleaning and disinfection plan for all common areas as well as clinical spaces.
  • Designate specific inpatient rooms/clinical areas for COVID-19 patients, separating patients as appropriate. 

In our medical offices: 

  • Patients will be screened for COVID-19 symptoms upon arrival.
  • Patients with respiratory symptoms will be separated from other patients.
  • Patients will have their temperature checked and be asked to wear masks.
  • Patients and staff will practice physical distancing in our waiting areas and clinical areas.
  • Visitors will be limited to one person for patients under 18 and adults who need assistance.
  • All staff will be equipped with appropriate protective equipment.
  • To learn more about how we are being safe in our offices, click here.

If you are feeling sick or suspect you have COVID-19, please contact your primary care provider. Your PCP can provide next steps for your care and determine if you should be tested. Please do not go to the emergency room, unless you are experiencing:

  • Trouble breathing
  • Persistent pain or chest pressure
  • Sudden confusion or lack of energy
  • Bluish lips or face
  • Other life-threatening conditions such as a heart attack, stroke, coughing or vomiting blood, serious burns or cuts, or a fever in children under 8 weeks old

If your symptoms are manageable—low-grade fever, cough, chest congestion and mild fatigue—we recommend resting at home, drinking lots of water and taking fever-reducing medication, such as acetaminophen, and following isolation precautions recommended by the Centers for Disease Control and Prevention (CDC).

If you develop worsening symptoms such as labored breathing, persistent high fever or severe weakness, please visit one of our urgent care centers. You also can call 1-800-CEDARS-1 (1-800-233-2771) to help you find a doctor.

If you believe you may have contracted COVID-19, please contact your primary care provider, who can provide next steps and determine if you should be tested. Cedars-Sinai offers a drive-through COVID-19 testing clinic for patients referred to us by the Los Angeles County Department of Public Health and Cedars-Sinai Medical Network physicians. The clinic is not open to the general public. Those who qualify for drive-through testing will be preregistered and given an appointment. 

Cedars-Sinai is participating in COVID-19 antibody testing, in close cooperation with the Los Angeles County Department of Public Health, for those who fit testing criteria.

Our staff is screened and have their temperatures checked every day before entering our facilities. Our Employee Health team is working closely with our team members across our facilities to test staff when necessary. 

Doctors, nurses and support staff will wear PPE in accordance with our safety procedures, which align with the recommendations from the CDC. Patients and visitors at all Cedars-Sinai facilities will be asked to wear a mask covering their nose and mouth. If you do not have a mask, we will provide one upon your arrival.

We are proceeding appropriately, putting the health and safety of our patients and staff first. At this time, we have resumed scheduling for select services and procedures. This will be a gradual reopening, with limited in-person visits supplemented by the use of phone and video visits for patients who do not have urgent needs. Our Emergency Room remains available 24/7, and our urgent care locations are open for all patients. If you have questions about your care or which services are available, please call your doctor's office.

Our patients' health, wellbeing and safety are our top priorities. As we resume scheduling for select services and procedures, we are reaching out to our patients to determine the best next steps in their treatments. To schedule an appointment, you can also contact us through My CS-Link, by calling 1-800-CEDARS-1 (1-800-233-2771) or by calling your doctor's office.

We are prioritizing patients based on their medical needs. Our physicians, for example, are performing procedures to treat cancer, heart disease and orthopaedic conditions for patients experiencing pain and movement difficulties. We will be adding other types of surgeries soon.

We are proceeding appropriately, putting the health and safety of our patients and staff first. We are actively developing plans to increase our capacity for inpatient and outpatient services in the days and weeks ahead.

Yes, Cedars-Sinai physicians are available on My CS-Link. If you are in need of routine medical care or have a medical problem, call your doctor right away, just as you normally would. They will determine the appropriate next step—whether it's a phone or video appointment, an in-person visit or a trip to the ER or urgent care. If you need to find a doctor, you can call 1-800-CEDARS-1 (1-800-233-2771). 

Valet parking is still available at South Tower, Taper, Emergency Room and Cancer Center.

We will continue to use phone and video appointments when medically appropriate, but some illnesses are best handled in the office or hospital. Please call your doctor's office when in need of care and they will determine the appropriate next step.

We are currently limiting visitors for everyone's safety. In inpatient areas, one visitor is allowed as a: 

  • Pediatric caregiver for patients under the age of 18
  • Companion during in-person discharge instructions
  • Companion during labor, delivery and following birth
  • Companion before and during surgery

The number of visitors for end-of-life situations will be determined on a case-by-case basis. At doctor's offices and urgent care centers, one visitor is allowed for patients under the age of 18 and to support or make decisions for patients with developmental disabilities, memory loss or confusion who require assistance. 

Serology testing (antibody testing for COVID-19) is available at Cedars-Sinai for those who fit testing criteria. We are not offering antibody testing for patients or members of the general public with no suspicion of recent infection at this time. 

It is important to understand that antibody testing does not diagnose COVID-19 but can determine if a patient may have antibodies against the virus. Even if you have antibodies, it is not known if you are protected from infection or for how long you will have immunity.

Cedars-Sinai researchers are at the forefront of ongoing research about serology testing, including a serology study of potential immune response in healthcare workers exposed to COVID-19.

You should go to the Emergency Room right away if you are experiencing severe or life-threatening symptoms of any kind, including trouble breathing, persistent pain or chest pressure, sudden confusion, sharp decline of energy, bluish lips or face, a heart attack, stroke, coughing up or vomiting blood, a serious burn, a cut with profuse bleeding or a child under 8 weeks old with a fever.

Our urgent care centers are available for more mild issues such as rash, stomach pain, nausea, diarrhea, a cut that may require stitches or a sprain. Use Save My Spot to minimize your wait and help us anticipate and prepare for your arrival.

You can read more about the care provided in our ER and urgent care locations here. If you suspect you have COVID-19, contact your primary care physician by phone or through My CS-Link.

Health authorities have been updating their guidance about wearing a mask as the COVID-19 pandemic evolves. Read the latest recommendations from the L.A. County Department of Public Health here [PDF].