COVID-19 (Coronavirus): FAQ
Following guidance from county and state health authorities and after carefully reviewing our capacity and supplies of protective equipment for our staff, we have started performing medically necessary surgeries and procedures that were delayed or postponed at the start of the COVID-19 pandemic. We are proceeding appropriately, putting the health and safety of our patients and staff first.
We are taking a number of additional safety precautions to ensure our facilities are a safe place to receive care and those treating our patients are healthy and safe. Within our hospitals, we will:
- Screen and check the temperature of every person entering our facilities, including staff.
- Follow universal masking precautions. Every physician and staff member will wear a mask at all times, using additional personal protective equipment (PPE) as needed. We ask that all patients also wear a mask. If you do not bring a mask, we will provide one upon your arrival.
- Actively manage our supplies of masks and other PPE. We have adequate supplies to resume important services.
- Practice physical distancing in our waiting areas and clinical areas.
- Increase our thorough cleaning and disinfection plan for all common areas as well as clinical spaces.
- Limit visitors to our facilities. Find details about our visitation policy here.
- Designate specific inpatient rooms/clinical areas for COVID-19 patients, separating patients as appropriate.
In our medical offices:
- Patients will be screened for COVID-19 symptoms upon arrival.
- Patients with respiratory symptoms will be separated from other patients.
- Patients will have their temperature checked and be asked to wear masks.
- Patients and staff will practice physical distancing in our waiting areas and clinical areas.
- Visitors are limited at our facilities. Find details about our visitation policy here.
- All staff will be equipped with appropriate protective equipment.
- To learn more about how we are keeping our offices safe, click here.
If you are feeling sick or suspect you have COVID-19, please contact your primary care provider. Your PCP can provide next steps for your care and determine if you should be tested. Please do not go to the emergency room, unless you are experiencing:
- Trouble breathing
- Persistent pain or chest pressure
- Sudden confusion or lack of energy
- Bluish lips or face
- Other life-threatening conditions such as a heart attack, stroke, coughing or vomiting blood, serious burns or cuts, or a fever in children under 8 weeks old
If your symptoms are manageable—low-grade fever, cough, chest congestion and mild fatigue—we recommend resting at home, drinking lots of water and taking fever-reducing medication, such as acetaminophen, and following isolation precautions recommended by the Centers for Disease Control and Prevention (CDC).
If you develop worsening symptoms such as labored breathing, persistent high fever or severe weakness, please visit one of our urgent care centers. You also can call 1-800-CEDARS-1 (1-800-233-2771) to help you find a doctor.
If you believe you may have contracted COVID-19, please contact your primary care provider, who can provide next steps and determine if you should be tested. If you don’t have a primary care provider, please visit one of our urgent care centers. You also can call 1-800-CEDARS-1 (1-800-233-2771) to help you find a doctor.
Cedars-Sinai provides COVID-19 testing for patients who:
- Experience symptoms of COVID-19, including fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea
- Are not currently experiencing symptoms (asymptomatic), but have had clear exposure to a confirmed or probable COVID-19 person 2-14 days prior to the test being performed
- Exposure is defined as unprotected (no mask or face shield) close contact (less than 6 feet apart) with a confirmed COVID-19 person for 15 minutes or more
- This includes those who work in high-risk settings (e.g. congregate living environments) or have limited ability to maintain physical distancing at work (e.g. first responders, food service workers, transportation operators)
- Are preparing for a scheduled medical procedure at Cedars-Sinai
COVID-19 testing at Cedars-Sinai is by appointment only, or for eligible patients at one of our urgent care locations.
Beyond the situations outlined above, general asymptomatic testing is not currently supported at Cedars-Sinai. This type of testing is generally part of a larger public health initiative led by government agencies, such as the Los Angeles County Department of Public Health, to help monitor the spread of COVID-19 and does not generally influence medical care or recommendations around need for quarantine or isolation. Cedars-Sinai does not currently provide COVID-19 testing for patients who:
- Must provide proof of testing for themselves or their family members to an employer, summer camp, daycare, etc.
- Require proof of a negative COVID-19 test to avoid quarantine when traveling to another state
- Seek “clearance” to travel, visit relatives or participate in activities that do not allow for physical distancing and proper masking
If you do not meet the testing criteria, please utilize one of the many alternative testing sites throughout LA County. Regardless of testing, we encourage everyone to continue to take all precautionary measures—such as masking, physical distancing and proper hand hygiene—to protect yourself and others.
Cedars-Sinai is also participating in COVID-19 antibody testing, in close cooperation with the Los Angeles County Department of Public Health, for those who fit testing criteria.
To learn more about COVID-19 tests, click here.
Our staff is screened and have their temperatures checked every day before entering our facilities. Our Employee Health team is working closely with our team members across our facilities to test staff when necessary.
Doctors, nurses and support staff will wear PPE in accordance with our safety procedures, which align with the recommendations from the CDC. Patients and visitors at all Cedars-Sinai facilities will be asked to wear a mask covering their nose and mouth. If you do not have a mask, we will provide one upon your arrival.
We are proceeding appropriately, putting the health and safety of our patients and staff first. At this time, we have resumed scheduling for select services and procedures. This will be a gradual reopening, with limited in-person visits supplemented by the use of phone and video visits for patients who do not have urgent needs. Our Emergency Room remains available 24/7, and our urgent care locations are open for all patients. If you have questions about your care or which services are available, please call your doctor's office.
Our patients' health, wellbeing and safety are our top priorities. As we resume scheduling for select services and procedures, we are reaching out to our patients to determine the best next steps in their treatments. To schedule an appointment, you can also contact us through My CS-Link, by calling 1-800-CEDARS-1 (1-800-233-2771) or by calling your doctor's office.
We are prioritizing patients based on their medical needs. Our physicians, for example, are performing procedures to treat cancer, heart disease and orthopaedic conditions for patients experiencing pain and movement difficulties. We will be adding other types of surgeries soon.
We are proceeding appropriately, putting the health and safety of our patients and staff first. We are actively developing plans to increase our capacity for inpatient and outpatient services in the days and weeks ahead.
Yes, Cedars-Sinai physicians are available on My CS-Link. If you are in need of routine medical care or have a medical problem, call your doctor right away, just as you normally would. They will determine the appropriate next step—whether it's a phone or video appointment, an in-person visit or a trip to the ER or urgent care. If you need to find a doctor, you can call 1-800-CEDARS-1 (1-800-233-2771).
Valet parking is still available at South Tower, Taper, Emergency Room and Cancer Center.
We will continue to use phone and video appointments when medically appropriate, but some illnesses are best handled in the office or hospital. Please call your doctor's office when in need of care and they will determine the appropriate next step.
We are currently limiting visitors for everyone's safety. We continue to evaluate our visitor policy to allow more people to safely visit their loved ones who are receiving care.
Please see our full visitor policy here as current restrictions vary for inpatient and outpatient situations. Visitors are not allowed for patients with or suspected of having COVID-19, unless a clinical team has determined the patient is considered end of life.
Serology testing (antibody testing for COVID-19) is available at Cedars-Sinai for those who fit testing criteria. We are not routinely offering antibody testing for low-risk patients or members of the general public with no suspicion of recent infection.
It is important to understand that antibody testing does not diagnose COVID-19 but can determine if a patient may have antibodies against the virus. Even if you have antibodies, it is not known if you are protected from infection or for how long you will have immunity.
Cedars-Sinai researchers are at the forefront of ongoing research about serology testing, including a serology study of potential immune response in healthcare workers exposed to COVID-19.
You should go to the Emergency Room right away if you are experiencing severe or life-threatening symptoms of any kind, including trouble breathing, persistent pain or chest pressure, sudden confusion, sharp decline of energy, bluish lips or face, a heart attack, stroke, coughing up or vomiting blood, a serious burn, a cut with profuse bleeding or a child under 8 weeks old with a fever.
Our urgent care centers are available for more mild issues such as rash, stomach pain, nausea, diarrhea, a cut that may require stitches or a sprain. Use Save My Spot to minimize your wait and help us anticipate and prepare for your arrival.
You can read more about the care provided in our ER and urgent care locations here. If you suspect you have COVID-19, contact your primary care physician by phone or through My CS-Link.